Knowledge management

Knowledge – a valuable resource
Knowledge is more than just pure information. Information becomes knowledge by its utilisation in a specific context and by the experience of a person that handles it.

At Volkswagen, the employees create knowledge for the company with their experience. This knowledge in its entirety is the “intellectual capital” of a company.

The knowledge resource is not consumed by its application, rather it proliferates. Managing knowledge means handling this resource with awareness and promoting its application in the company specifically. At Volkswagen, knowledge management aims at making available knowledge at any place and at any time and subsequently passing on innovative local solutions to the entire Group.

Various tools and the Know-how on its significant application are made available internally by the Volkswagen Knowledge Management, ww.deck: Knowledge guide, Knowledge networks, Knowledge bases, Knowledge couriers, Knowledge balance.

The ww.deck team – worldwide development and exchange of corporate knowledge – formulates innovative knowledge management solutions for the entire Group.